Administration de l'Enregistrement et des Domaines
Each user needs
a professional certificate issued by the company LuxTrust s.a. to the user as smardcard pro or as signing stick pro.
These professional certificates are issued to a person as an employee or representative of a legal entity. The certificates hold information about the cardholder and also the details of the legal entity which he is commissioned to.
The computer must be equipped with
an updated operating system supported by the editor and by LuxTrust (http://drivers.luxtrust.lu);
an connection to Internet;
when using a smartcard pro, a smartcard reader (list of certified readers);
when using a signing stick pro, a free external USB port
a supported Internet browser
the LuxTrust middleware corresponding the used LuxTrust product (http://drivers.luxtrust.lu)
The administration recommends to always use the latest version of these software for IT security reasons.
Since February 6th, 2017, the Oracle Java Runtime Environment (JRE) software is no longer required for connecting to governmental online services.
The application is designed to be used with an monitor with an minimal resolution of 1200x1024 points.
In general, each browser compatible with the LuxTrust middleware is supported.
Microsoft Internet Explorer 9 (provided with Windows Vista): not supported.
Microsoft Internet Explorer 8 (provided with Windows XP): not supported.
Microsoft Internet Explorer 7: not supported.
The user must ensure proper operation. The administration cannot support each user's configuration.
In the menu F12 Developer Tools of IE 11 configuration, change the parameter Document Mode to the value Edge or to the value 10.
In the menu Compatibility View Settings of IE11 configuration, deselect the checkbox Use Microsoft compatibility lists.
Furthermore the eventuel entries for vatrefund.b2g.etat.lu and etat.lu must be removed in the Websites you've added to Compatibility View list.
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This help applies to VAT Refund portal version 8.0 and above.
Version of this page: 2017-02-08-12