Release notes and corrections for version 8.1
VAT Refund now uses the eTVA-M portal's mandates. Existing VAT Refund mandates have been migrated to the eTVA-M application.
The size of attachments is shown in the list in order to facilitate the respect of the maximum size of the attached files.
For simplified invoices, it is no more possible to enter double references. The related warning message has been transformed into
a blocking error, as the other Member States refuse such refund applications.
Release notes and corrections for version 8.0.2
When adding a new attachment, a control on the total size of all attachments has been added.
Special characters in the filename of attachments get replaced by the character underscore (_). Following characters are preserved: lower case letters from a to z,
upper case letters from A to Z, numbers from 0 to 9, the character point (.), the character dash (-) and the character underscore (_).
Each filename of the attachments has to be unique inside the refund application.
The bank account owner may include the character comma.
Greek intracommunautary VAT identification numbers start with the letters EL while greek bank account numbers start with GR.
Release notes for version 8.0
A) Accessing the portal
The link to the taxable persons' portal has been changed to https://vatrefund.b2g.etat.lu/ .
B) Refund application
In version 7.1, the status of refund applications was halted at the Transmitted to MS-REF stage, even if a decision had been received from the Member State of refund.
In version 8.0, the status now includes the following events: receipt of an acknowledgment of receipt, receipt of a validation report and receipt of a decision. Official copies of the decisions made by the Member State of refund are only shown on the portal if the decision is sent to the taxable person for information purposes (on an optional or mandatory basis) by the Member State of establishment.
The various messages relating to the refund application can be viewed in the refund application.
Receipt of a validation report is equivalent to a refusal to accept the refund application.
The status of refund applications issued by a previous version of the VAT Refund portal remains the same. However, decisions received in connection with these refund applications can be accessed via the detailed view of the claim.
Ordinary users with no mandate creation or edit rights can view the list of mandates. The list of mandates includes mandates issued and mandates received.
Mandates come in two forms:
With a basic mandate, a representative can manage client claims he created.
This type of mandate corresponds to the mandate in earlier versions of the VAT Refund portal. Existing mandates have been converted to this type of mandate. You can change a basic mandate to a general mandate if you so require.
With a general mandate, a representative can manage client claims he created and view the history of all refund applications relating to this client. General mandates help to smooth the transition from one mandate to the next by helping the new representative to monitor decisions in response to applications made by the previous representative.
D) Online help
Each primary screen has a button for accessing online help. This help function explains all non-trivial items. A traditional user manual in paper or electronic form is not available.
Users can work in several tabs or browser windows at a time. However, care must be taken not to change the same data via several sessions or windows. Also, please in mind that data is not updated between the various tabs.
If you wish to view several applications or purchases from the respective lists, it is recommended that you open the application/purchase in a new browser tab and close this tab when you have finished viewing it. This will allow you to quickly return to the main list without reloading the data from the server.
In general, you can open a new tab in the browser window by left-clicking on a hypertext link while holding down the CTRL key.
F) User preferences
User preferences such as language and number of lines displayed per table are saved from one session to the next.
G) Company profile
Unlike the previous version, users can no longer freely enter a bank account number; this is to prevent the entry of an unauthorised bank account.
Users must choose an account from the list of bank accounts included in its company's profile.
H) Entering a revised claim
You can now enter a revised application that cancels and replaces the initial application. A revised application can also be created for past applications. The application does not warn the user if a correction is filed late, as the rules for accepting corrections may vary depending on the Member State of refund.
A revised application is created via the detailed view of the application to be corrected.
I) Copying an application
Copying an application creates a new application with a new reference number unrelated to the copied application (not to be confused with a correction). This can be useful in specific cases, such as when a new general representative wants to take over an application that his predecessor was preparing, given that he does not have the right to change an application that he did not create.
Try to avoid making unnecessary copies as there is a limit on the number of copies that can be made.
A copy is created via the detailed view of the application to be copied.
J) List of invoices and imports
Invoices and imports are now displayed in the same list (purchases). A Type column distinguishes between the two.
K) Copies of invoices attached
Copy invoices are now attached to the application rather than to the purchase. It is recommended that you combine all invoices in one or a small number of documents. It is neither necessary nor advisable to create one document for each invoice.
Only PDF, JPEG and TIFF files are accepted. The national portal no longer accepts ZIP files.
L) Several VAT files possible for each legal entity
You can manage your company's refund applications via the new portal, even if the VAT office has assigned it several VAT numbers.
M) Acceptance of national tax registration numbers
You can now indicate the national tax registration number for German suppliers that do not have an intra-Community VAT identification number.
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This help applies to VAT Refund portal version 8.0 and above.
Version of this page: 2017-10-18-18