There is a help page for each screen of the application. You can access it via the Help button at the top right-hand corner of the screen.
Field names used in the application are displayed in bold and italics.
In the application, you can work in several tabs at a time, e.g. one tab showing a refund application and other tabs showing information on purchases.
You must log out once have you have completed your tasks in VAT Refund. Logging out affects all of the user's open windows, tabs and sessions.
The system remembers your choices in terms of language setting and the number of lines displayed for each type of table.
Shortcuts appear as hypertext links, usually in the form of underlined text in blue or violet.
Date and time display
Dates and times are displayed in local time for messages coming from Luxembourg and in coordinated universal time (UTC) for messages received from other Member States. In the latter case, the UTC symbol is displayed. However, this does not apply to the date and time of the version of the refund application, which are always shown in UTC.
Data entry field names
The (*) symbol next to a field name means the information concerned is mandatory.
The (~) symbol next to a field name designates a search field in which you can use * (wildcard) for any string of characters.
B) Screens and dashboards
Generally, each screen is divided into three horizontal sections.
The first section is used for displaying confirmation messages (in green), warnings (orange) and errors (red). If there are no messages in this section, it is not displayed.
The second section, with a pale blue background, is used for adding or changing lines in the table displayed in the third section of the screen.
For a data change or entry to be recorded by the application, it must be confirmed by clicking Save. The result of the operation is displayed in the first section of the screen.
The third screen section shows one or more tables containing the data saved for the relevant part of the refund application.
The ∧ and ∨ symbols next to a column heading are used to activate sorting on this column. The triangle changes to black to indicate that a sort is active. The sort order (ascending or descending) can be toggled by clicking on the symbol. To deactivate sorting on a column, activate it on another column. You can sort only one column at a time.
The select all box only selects the lines displayed on the current page of the table. The lines on the previous and following pages are not selected. You can increase the number of lines displayed, depending on the type of table, to enable the selection of additional lines.
D) Forms et actions
Confirmation and approval
A wide range of confirmation messages (in green color), warnings (in orange color) and errors (in red color) help you to fill in the forms. Warnings are non-blocking items: they are there to draw the user's attention to potential problems. Errors are blocking items: the task cannot be completed without correcting the error.
Return to table of contents
This help applies to VAT Refund portal version 8.0 and above.
Version of this page: 2016-07-12-12