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> home > VAT Refund LU > VAT Refund LU > Table of content > Dashboard of refund applications

Dashboard of refund applications

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A) General

From this screen you can

  • create refund applications;

  • follow up on refund applications.


B) VAT file

A taxable person or representative with access to several VAT files can select the file(s) to be displayed in various tabs of the dashboard. However, if you wish to add an application, you must ensure that only one VAT file is selected.


C) Filters

Filters affect the applications displayed on the dashboard. By default, all applications still in the preparation stage are displayed. The filters are reset each time the page is refreshed.


D) New application request

Before you can create a new refund application, you must ensure that only one VAT file is selected.

The number of refund applications that can be created is limited, so you should avoid creating unnecessary applications. This limit is high enough to allow reasonable use of the portal.

See also:


E) The various tabs on the dashboard

  • All: This tab shows all the applications of the selected company or companies. This tab is useful for searching for an application without knowing its status, or for displaying all of a taxable person's applications, for example.

  • In preparation: This tab shows all applications that have been created but not yet submitted. It is the default tab.

  • On submission: This tab shows all the applications currently awaiting validation by the system for submission. This is a temporary stage, and such applications cannot be changed during validation process. If the system detects blocking errors, the application is moved to the Failed submission tab, otherwise the application is submitted.

  • Submission failed: This tab shows applications whose validation failed. These applications have not been submitted. The user must revise them to correct any errors, and resubmit the application.

  • Submitted to MS-EST: This tab shows all the applications submitted to the Administration de l'Enregistrement et des Domaines for transmission to the Member State of refund. You cannot correct a submitted application before the tax department decides to transmit it.

  • Transmission refused: This tab shows the applications that the administration has refused to transmit to the Member State of refund. The application will include the grounds for refusal. It is not possible to correct this application in order to submit a new one. However, you can copy and edit the application and submit it with a new reference number.

  • Transmitted to MS-REF: This tab shows the applications transmitted to the Member State of refund. This is a temporary stage, where applications remain until the Member State of refund confirms or refuses acceptance.

  • Discarded by MS-REF: This tab shows applications that the Member State of refund has refused to accept, as evidenced by a validation report. If the Member State of refund refused the application due to an unexplained technical reason, the Luxembourg tax department will clarify this situation with the other Member State.

  • Received by MS-REF: This tab shows applications for which the Member State of refund has confirmed acceptance, as evidenced by an acknowledgment of receipt.

  • Closed: This tab shows all applications for which the Luxembourg tax department has been informed of a decision by the Member State of refund (full acceptance, global refusal, partial acceptance) and corrective applications that have been refused, using an acknowledgment of receipt including a reason for the refusal.

The detailed information section of each application provides more specific information on the status.

Comments:

  • An acknowledgment of receipt sent by the Member State of refund:

    • may confirm that the application has been duly received and indicate that the refund application is being processed by the department responsible for handling it.

    • may confirm that the application has been technically received and indicate that the refund application is NOT being processed by the department responsible for handling it for the reason indicated. This latter case applies mainly to corrective refund applications.


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This help applies to VAT Refund portal version 8.0 and above.

Version of this page: 2016-08-09-10



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